Acquisition Cost The cost of the asset including the cost to ready the asset for its intended use. Acquisition cost for equipment, for example, means the net invoice price of the equipment, including the cost of any modifications, attachments, accessories, or auxiliary apparatus necessary to make it usable for the purpose for which it is acquired. Acquisition costs for software includes those development costs capitalized in accordance with generally accepted accounting principles GAAP.
Also, at each step, your tone should be more demanding. If your personnel resources are limited, you should choose your larger accounts first, and possibly consider outsourcing the smaller dollar delinquencies from the time the customers become delinquent.
The longer an account is past due, the less your chances are of collecting it. Many customers pay only after you contact them, believing that if you do not ask them for the money, you really do not care if they pay slowly.
After a while they know who pressures them and who does not, so be one of the "early birds" and start your collection process promptly. If a customer had traditionally paid within your discount terms, and is a large purchaser, do not wait until the net terms expire, contact them after the discount period has expired.
If you have certain The collection process customers whom you know wait for your call before they pay, call them a few days before the payment is due to find out if there are any billing or shipping problems that need to be resolved before they mail their check.
This diminishes any excuse they may have to delay payment, and lets them know you have caught on to their delay game. You should obtain the name of the individual who has the authority to issue payments when you begin your initial credit investigation.
The more bases you can cover, the greater your chances are to avoid bureaucratic excuses. How should you collect--by letter, telephone, fax, in person?
If your business routinely provides proofs of delivery for your customers, include these too. If the file is not updated, this may be a good time to do it. This information may give you clues as to why your customer is not paying you. Also, it will give you the opportunity to ask more incisive questions and tailor your payment request for better results.
In person is probably the best method of collecting, because you are face-to-face with your customer. In addition to hearing what they are saying, you can also watch facial expressions and body language, have an opportunity to look around the premises for any signs of physical deterioration, examine inventory levels, watch customer activity, etc.
In some instances, if you know your customer is going to be in your vicinity, invite them to your office to talk about the account, or meet them in a neutral place.
A problem with personal visits is that they are expensive. You may want to save them for your largest and most troublesome accounts. Telephoning is probably your most cost-effective collection method. This is the best way to learn to counter some of the most common excuses why your customer cannot pay, such as: The product was defective, missing, mispriced, returned The check is in the mail The bookkeeper is on vacation The system is down Always observe good telephone manners.
When you are dealing with a delinquent customer, expect some emotion from them. Infrequently, a customer will become agitated and abusive. If this does not work, and particularly if they become abusive, tell them politely that you are terminating the conversation, and hang up.
After you calm down, try again. Most of the time, the second call is more productive, and many times the customer will offer an apology. Accept it, and go on with your business. Before making your payment request, decide what your fallback position is.
Even though you should always ask for full payment immediately, you know that in some instances you may not get it. Know the timing and minimum dollar amount that you will accept. If you do not have the authority to make concessions, discuss the matter with someone in charge, and agree on how far you can extend your offer.
However, do not let your intent be known to the customer. Keep this as a negotiating tool. In some instances you will better protect your interests by agreeing to a payout, rather than insisting on a full payment immediately.
You never know if your request will be the one to push your account over the edge to bankruptcy. How often to follow-up? If your customer makes a commitment, note the date and amount on a calendar, and follow up with them if the check does not arrive.
If you do not do it, your customer may think you really do not care, and may delay even longer. In structuring payouts over time, keep the length of total time as short as possible, and opt for weekly rather than every two weeks or monthly payments.Collection & Enforcement has the following process for tax debt sent to the State’s collection agency: The collection agency will review the debt and assign your account to a caseworker.
The caseworker will mail you an initial contact letter along with an updated Schedule of Liabilities detailing the current balance due. If you can’t approach the collection process with this mindset, customers are going to walk all over you. If you’re not a good negotiator, delegate collections to someone in your company who is.
(Be sure to make it part of someone’s job rather than an afterthought that a busy employee handles on the side.).
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collection process is a series of actions that the IRS can take to collect the taxes you owe if you don’t voluntarily pay them. The collection process will begin if you don’t make your required payments in full and on time, after receiving your bill.
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You may even remember owing the debt. Here are things to watch for and do if you are being harassed.